Privacy Policy
Last updated September 30, 2026
The operator of ZenInterpreter (“we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use ZenInterpreter, including the desktop application and this website (the “Service”), and the rights you may have.
Please read this policy before you use the Service. Using the Service means you have read it. If we make a material change, we will tell you as described in section 13.
1. Who is responsible
The controller of personal information for this Service is the operator of ZenInterpreter. The legal name and registered address are not published on this page yet. They will be added here before public checkout.
- Privacy contact: support@zeninterpreter.website
- Data protection officer: not appointed
2. Information we collect
2.1 Information you provide
- Account information. An email address, a name or display name, and an account identifier. If a password is stored for the account, it is stored in hashed form. If you sign in with GitHub or Google, we receive the account identifier and the basic profile that provider shares, such as your name and email address.
- Payment information. The amount, currency, payment status, and an order reference. We do not store your full card number. Card data is handled by the payment processor described in section 5.
- Support messages. Emails and other messages you send us.
- Audio, transcripts, and translations. Audio you choose to provide from a microphone or from system audio, the text produced from it, and the translation. Speech recognition runs in the app on your device. A meeting file you export stays on your device.
2.2 Information collected as the Service runs
- When the app contacts account or translation services, those services may receive your IP address, the time of the request, and error or diagnostic information needed to complete the request.
- This website does not run its own analytics. The host that serves the site may keep ordinary connection logs, such as IP address, browser type, and the time of the request.
We do not collect precise location. We do not ask for a shipping address.
3. How we use information
| Purpose | Legal basis |
|---|---|
| Provide and maintain the Service, including transcription and translation | Contract |
| Billing and payment | Contract |
| Customer support | Contract and legitimate interests |
| Service notices about billing, security, and policy updates | Legitimate interests |
| Security and fraud prevention | Legitimate interests |
| Keeping the Service reliable | Legitimate interests |
| Legal compliance | Legal obligation |
We may use aggregated or de-identified information for statistics. That information does not identify you. We do not send promotional messages. Notices about a purchase, a security issue, or a change to these policies are not marketing.
4. Cookies and similar technologies
| Type | Use on this website | Can you turn it off? |
|---|---|---|
| Strictly necessary | This website does not set a login cookie. Sign-in happens in the desktop app. | Not applicable on this website |
| Functional | This website does not set preference cookies. | Not applicable on this website |
| Analytics | We do not use an analytics tool on this website. | Not applicable |
| Marketing | We do not use marketing cookies or advertising pixels on this website. | Not applicable |
Checkout is hosted by Waffo Pancake and may use its own cookies under its own policy. You can control cookies in your browser. We do not operate a separate cookie-settings panel because this website does not set analytics or marketing cookies.
5. Sharing
We do not sell your personal information, including a “sale” as that word is used in the California Consumer Privacy Act. We share information only in these cases:
- Service providers that host the account, operate sign-in, process a payment, or translate text, and only under a duty to protect the information. GitHub and Google receive what is needed when you choose that sign-in method. OpenAI receives text when you use the default translation engine. Google receives text when you select the Google translation engine. Payment card data is processed only by our PCI-DSS payment processor, Waffo Pancake, and is not stored on our servers.
- A legal duty, a court order, or a lawful request from a public authority.
- A merger, acquisition, or similar transaction, with notice when the law requires it, and with the same protection obligations continuing.
- Any other purpose only with your prior consent.
We do not share account information with a business partner for that partner’s own marketing.
6. Security
- Connections to this website, and connections the app makes for your account, payment status, and translation, use TLS.
- We do not store full payment card numbers. Account secrets that we store are protected with hashing or encryption appropriate to that data.
- Access to account information is limited to operating the Service.
We do not claim a named security certification. If we become aware of a security incident that is likely to affect your rights, we will notify you and, where the law requires it, the relevant authority without undue delay. Where a 72-hour deadline applies, we will meet it. Please keep your account credentials private and do not share them.
7. How long we keep information
| Information | How long | Then |
|---|---|---|
| Account information | While the account is open, then 90 days after you ask us to close it | Delete or anonymize |
| Payment records | For the period required by applicable tax and accounting law | Delete or archive |
| Support messages | Up to 24 months after the last message in that request | Delete |
| Audio, transcripts, and translations | As long as needed to provide the session, fix a problem you report, or meet a legal duty. We do not claim that audio is never stored. A file you export stays on your device until you delete it. | Delete from our systems when it is no longer needed |
| Hosting and security logs | Up to 90 days | Delete |
8. Your rights
To use a right below, email support@zeninterpreter.website. We will respond within 30 calendar days. We may need to confirm that the request comes from you.
| Right | What it means |
|---|---|
| To be informed | Know what we collect and how we use it |
| Access | Receive a copy of your personal information |
| Correction | Correct information that is inaccurate or incomplete |
| Deletion | Ask us to delete information where the law allows |
| Restriction | Ask us to pause certain processing |
| Portability | Receive your information in a machine-readable format |
| Objection | Object to processing based on legitimate interests |
| Withdraw consent | Withdraw consent where processing is based on consent |
If you believe we have not handled a request properly, you may complain to the data-protection authority where you live. These rights are not absolute. A legal duty, such as keeping a payment record, can limit them. Asking to use a right will not by itself change the price or availability of access you have already paid for.
9. Marketing
We do not send promotional email, text messages, or in-app marketing. If that changes, we will ask before we send it, and you will be able to opt out in the message or by emailing us. Opting out would not stop messages that the Service needs, such as a receipt, a security notice, or a change to these Terms.
10. International transfers
We and our providers may process information in countries other than the country where you live. Those providers include the companies that host accounts, translate text, and process payments. Where the law requires a safeguard for a transfer, we use one that applies to that transfer, such as standard contractual clauses. Protection in the destination country can differ from protection where you live.
11. Children
The Service is for people who are at least 18 years old. We do not knowingly collect personal information from anyone younger. If you believe a child has given us personal information, email us and we will delete it.
12. Other sites and services
The Service may link to, or depend on, other companies, including the sign-in, translation, and payment services named above. This policy covers information we collect. Those companies have their own policies, and we are not responsible for their practices.
13. Changes
If this policy changes in a material way, we will post the new version on this page, update the date at the top, and give at least 15 days’ notice by email to the address on your account or by a notice on this website. Continuing to use the Service after the effective date means you accept the updated policy, except where the law requires a different process.
14. Contact
- Privacy and support: support@zeninterpreter.website
- Operator: the operator of ZenInterpreter. The legal name and mailing address are not published yet.
This policy describes our practices. It is not legal advice.
Last updated September 30, 2026 · ZenInterpreter